Privacy Policy
How RBN collects, uses, protects and handles customer information.
Information We Collect
- Personal data: Name, phone number, email address and service installation details.
- Usage data: Network performance information, IP address and session logs for analytics and troubleshooting.
- Payment data: Payment IDs and billing records. The existing RBN policy states that banking data is not stored.
- Information may also be provided when registering, using the platform or interacting with RBN during the customer relationship.
How We Use Information
- To provide, maintain and improve broadband and internet services.
- To communicate billing reminders, upgrades, technical updates and service information.
- To maintain network security and help prevent misuse, fraud or other unlawful activity.
- To troubleshoot problems, resolve disputes and improve customer experience.
- To send promotional information where the applicable consent/opt-out requirements are met.
Data Sharing & Security
When information may be shared and the security measures described by RBN.
Authorized Service Partners
Information may be shared with authorized service partners or technicians when needed for maintenance and service delivery.
Legal & Regulatory Requests
Information may be disclosed to government or regulatory bodies, law enforcement or other authorized parties where legally required.
Marketing Transparency
The existing RBN policy states that customer information is not sold or rented to third parties for marketing.
Security Measures
RBN states that it uses SSL encryption, firewalls, access controls and reasonable security practices. Internet transmission can never be guaranteed absolutely secure.
Cookies & Analytics
The RBN website may use cookies for analytics and site improvements. Customers can disable cookies through their browser settings, although this may affect some website functionality.
Terms of Use
Rules governing access to the RBN website, platform and related services.
Using the RBN Platform
- Users agree to provide true, accurate and complete information during registration and service use.
- Users are responsible for activity performed through their registered account.
- Information and materials on the platform may contain inaccuracies; users should independently assess whether services meet their requirements.
- RBN platform content, design, layout and graphics are proprietary or licensed and may not be used without authorization.
- Unauthorized use of the platform or services may result in action under the applicable terms or laws.
- Users agree to pay applicable charges for services they use.
- Services and the platform must not be used for unlawful, illegal or prohibited purposes.
- Third-party links are governed by the policies and terms of those third parties.
- Force majeure events may prevent or delay performance of obligations.
- The existing policy states that the terms are governed by the laws of India.
Important Legal Note
The uploaded policy contains some generic platform/e-commerce language that does not appear tailored to broadband service operations. Before treating this document as a final legal contract, RBN should have it reviewed by a qualified legal professional and replace any inaccurate or inapplicable clauses.
Customer Responsibilities
Simple rules that help keep your account and RBN network secure.
Keep Details Accurate
Provide correct customer, contact and service information and update it when necessary.
Protect Login Details
Keep passwords, activation information and account records secure. Do not share sensitive credentials unnecessarily.
Use the Network Responsibly
Do not use the RBN platform or services for unlawful, illegal or prohibited activities.
Check Before Paying
Review the selected service, charges and applicable refund conditions before completing a recharge or transaction.
Fair Usage & Responsible Internet Guide
A practical guide to responsible use of RBN broadband without inventing unsupported speed, quota or throttling limits.
What Fair Usage Means
RBN's policy framework requires customers to use the platform and services lawfully and responsibly and allows action where services are misused or used in violation of the terms or applicable laws.
| Area | Customer Guidance |
|---|---|
| Lawful use | Use the RBN connection only for lawful activities and comply with applicable Indian and local laws. |
| Account security | Protect passwords, activation information and registered-account access. |
| Network security | Do not intentionally misuse the network or attempt unauthorized access to systems, accounts or services. |
| Service integrity | Do not use the service in ways that violate RBN terms or create security/misuse concerns. |
| Heavy usage | The supplied policy does not specify a numerical monthly data threshold, speed reduction threshold or automatic throttling rule. Customers should contact RBN for plan-specific conditions. |
No Unsupported Limits Added
For transparency, this redesigned page does not claim a specific FUP data limit, throttling percentage, speed cap or suspension threshold because those figures were not present in the supplied policy. If RBN has official FUP limits, they should be added here from the actual plan terms.
Payments, Cancellation & Refunds
The payment and refund information currently published by RBN.
Payment Records
RBN's privacy section states that payment IDs and billing records may be retained, while the earlier policy states banking data is not stored.
Broadband Credit Refund
The FAQ supplied with the website states that after 24 hours of credit use, a refund request is not possible and the credit is non-refundable.
Published Cancellation / Refund Language
- The uploaded policy contains a generic cancellation section stating that cancellation requests are considered only if made within 1 day of placing an order, subject to the conditions described there.
- It also describes damaged/defective-item reporting within 1 day and a stated 2-day processing period for approved refunds.
- These clauses refer to sellers, merchants, shipping and products, which may not apply to RBN broadband services. They should therefore be reviewed and replaced with a broadband-specific refund/cancellation policy before being relied upon for internet service transactions.
Customer Privacy Rights
Rights and privacy controls described in the supplied RBN policy.
Data Retention
The supplied policy states that personal information is retained no longer than required for the purpose for which it was collected or as required by applicable law, while some information may be retained for fraud prevention, legitimate purposes or anonymized analytics.
Contact & Grievance
Use the official RBN contact channel for privacy, account, service or policy questions.
Grievance Officer
Name: Murtaza Saifee
Designation: Owner
Contact: +91-7798233403
Support Hours Listed: Monday–Friday, 10:00–19:00
Updates & Acceptance
Keeping this guide current helps customers understand the rules that apply to the service.
RBN may update its policies to reflect changes in information practices, services or applicable requirements. Customers should periodically review this page for updates. By continuing to use RBN services, you confirm acceptance of the applicable terms, policies and fair usage conditions.